An Introduction To HB & CTR
For Anyone Involved In Advising The Public On Housing Benefit Claims And Benefit Advice Matters
20th & 21st September, 2022.
2 x Full-Day Workshop (9:30 - 4:30 each day)
2-Day Workshop Fee: £445 + VAT. 4th Place Free.
For many years our "Introduction To Housing Benefit" Workshop has been very well received by all those attending, as either new starters to the benefits world, or simply wanting a refresher course on all the key issues.
This Workshop (or more in-depth 3-day version) can be arranged ‘in-house’ for staff from an individual local authority, housing association or other organisation. Please contact us for further information.
AN INTRODUCTION TO HOUSING BENEFIT (TWO-DAY WORKSHOP)
This very popular Workshop is always well-received and provides an overview of the key issues covering a wide range of Housing Benefit topics in a very packed two days of training. It is ideal for people new to housing benefit work or those requiring a refresher on many of the key issues.
Suitable for new starters, or those wanting a ‘refresher’ to build confidence, who work in housing benefits, welfare benefits, housing advice, customer contact centres, rent recovery or income management roles.
Over an information packed two days this Workshop focuses on the needs of Benefits / Housing / Welfare Advice / Customer Services Staff who need to know the main features of Housing Benefit & Council Tax Reduction to be able to confidently advise customers on the basic rules and how they fit in with the wider world of different benefit entitlements.
The Workshop provides an excellent overview of a wide range of issues involved when dealing with Housing Benefit enquiries. It will specifically look at how Housing Benefit rules and changes impact on day-to-day advice work. Topics to be covered over the two days will include:
The course is regularly updated to reflect the changing role of Housing Benefit alongside Universal Credit and the changes in legislation, outlining the key issues that front-line staff need to be aware of when dealing with enquiries from the public.
The Workshop is particularly suited for staff that are relatively new at dealing with Housing Benefit assessments or who advise tenants on their benefit entitlements, or those simply wanting to build their confidence by attending a course that enables them to look at the key basic rules on a wide range of housing benefit issues. It is aimed at people from a range of backgrounds working in the field of benefits advice.
By means of presentations, discussions and exercises our presenter, Andy Thurman (a well-known specialist HB trainer who has provided this course for many years), will provide a fact-filled programme covering the most up-to-date information available. Helpful course notes and examples will be provided throughout.
Contact us for In-House & 'Zoom' booking information on a range of programmes for this topic.
We are always pleased to arrange most of our Workshops, such as this one, for staff from an individual organisation to be held at their own training venue. Please email us with your requirements for details.
Also available is a more comprehensive 3-Day Workshop on this topic (only available for in-house bookings).
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