Zebra Training Services

For All Your Housing Benefit, Council Tax, Universal Credit & Welfare Reform Training Needs

Zebra Training Services organises specialist Workshops on Housing Benefit, Council Tax, Welfare Reform & Universal Credit at centrally located hotel venues around the country throughout the year. We can also provide most of our Workshops 'in-house' just for your own staff members at your own training venue.



Our Next Regional Housing Benefit, Council Tax & Universal Credit Training Workshops...




An Introduction To Housing Benefit & Council Tax Reduction (2 Day Workshop)

For many years our twice-yearly "Introduction To Housing Benefit & CTR" Workshop in London has been very well received by all those attending, as either new starters to the benefits world, or simply wanting a refresher course on all the key issues. We have been asked by a few people recently if we could arrange an extra course for 2017. Numbers are strictly limited for this Workshop, so please book early.

Extra Workshop Added! 

London - Tuesday & Wednesday, 7th & 8th November, 2017. 

Please book early for this Workshop as it usually over-subscribes.

We are always pleased to offer this Workshop in either a 2, 3 or 4 day format 'in-house'.

Click here for further details.


Universal Credit - Transition From Live To Full Service

The accelerated roll-out of “full service” UC from October 2017 presents considerable challenges to local authorities, social landlords and other stakeholders.  Our new Workshop provides the very latest information about Universal Credit for local authorities, social landlords and advisors, looking at the issues presented by the transition from live to full service.

Cardiff – Thursday, 19th October, 2017. (Full.) 

The Holiday Inn, Cardiff City Centre

*** Extra date for South Wales:

Swansea – Tuesday, 31st October, 2017.

The Grand Hotel, Swansea City Centre.

Birmingham – Thursday, 9th November, 2017. Nearly Full.

The Holiday Inn, Cit.y Centre Hotel Venue.

Leeds – Wednesday, 15th November, 2017. Nearly Full.

The Met Hotel, Cit.y Centre Hotel Venue.

Click here for further details..

Further dates to be arranged shortly at various regional venues from December to February.

Please email us to notify of your interest so we can inform you of dates as soon as they are arranged for priority booking.  un


Also available for In-House Workshops and can be 'tailored' to look at local figures for your area.

Whether you are a local authority preparing for implementation, a housing association looking at the impact on your organisation, or require a staff training day to review practices and procedures and look at the latest developments, we can provide the training workshop needed. Our workshops provide the very latest information about Universal Credit, looking at all the key issues and their impact on claimants, local authorities and social landlords.


Housing Benefit Appeals In The First-Tier And Upper Tribunals

Our new and comprehensive ‘HB Appeals’ Workshop is aimed at both local authority Benefits staff and those representing claimants in HB appeals who prepare and/or present HB appeal cases. Delegates should have a reasonable knowledge of HB generally, but the content is suitable for both new and experienced staff involved in the appeals process.

Cardiff – Thursday, 19th October, 2017.

The Holiday Inn, Cardiff City Centre..

Click here for further details.


Housing Benefit & Social Housing Advice For EEA Nationals - Current Rules And A Look Ahead To 2019.

Constantly Being Updated With All The Very Latest Information! The UK will leave the EU in 2019, but in the meantime European citizens in the UK continue to have access to benefits and social housing as long as they have a “right to reside” in the UK. It remains vitally important for decision makers, advisors and social landlords to stay on top of this complex and ever-evolving subject. This Workshop is suitable for people who need a working knowledge of how European claimants and their family members can access means-tested benefits and give appropriate advice to claimants without necessarily having to consult complex source material or compile legal submissions. Ideal for benefits assessors, social housing allocation officers, homelessness officers, income management and customer contact staff involved in benefits advice.  (Including a helpful Desk Top Aid.)

Birmingham – Friday, 10th November, 2017.

London – Monday, 13th November, 2017.

Leeds – Thursday, 7th December, 2017.

Cardiff – Tuesday, 12th December, 2017.

City Centre Hotel Venues

Click here for further details.


Housing Benefit Adjudication - Correct Decision Making, Revision & Supersession

An advanced guide to the mechanisms for changing HB decisions. A topic that we are being increasingly asked to provide training for, this comprehensive Workshop is aimed at both local authority Benefits staff and those advising claimants on their HB/CTRS applications.

London – Wednesday, 1st November, 2017.

City Centre Hotel Venue]

Click here for further details.


Housing Benefit & Supported Accommmodation

A guide to all the main Housing Benefit issues for both Accommodation Providers & Local Authorities. This workshop focuses on the most controversial and difficult aspects of Housing Benefit for people who live in supported accommodation: What exactly is a not-for-profit landlord; Is support provided by or on behalf of the landlord; Should the rent/licence charges be covered in full?  

London – Thursday, 30th November, 2017.

Cardiff – Wednesday, 13th December, 2017.

City Centre Hotel Venues

Click here for further details.


Housing Benefit – Eligibility, Commerciality & Contrivance

Workshop covering a range of important topics and which looks at some of the most contentious areas of Housing Benefit for both assessors and advisors alike. This Workshop looks at the HB rules governing questionable tenancies, with particular emphasis on the factors to take into account when deciding whether a liability is on a commercial basis and/or has been created to take advantage of the HB scheme.

Dates for January 2018 to be announced shortly.

City Centre Hotel Venue

Click here for further details.


Housing Benefit For Self-Employed Claimants

An often confusing topic for people, this Workshop looks at how to calcualte income and capoital for benefit claimants who work for themselves as a self-employed sole trader.

Further regional courses for this topic will be arranged for early 2018.

Click here for further details.


Housing Benefit For Owners (Directors) Of Small Private Companies

One of our most asked about areas of Housing Benefit has been how to calculate income and capital for claimants who work for a company in which they own a significant shareholding – namely people who have set up their own ‘limited company’ that is often just a small business enterprise run from home. This Workshop looks in detail specifically at the issues involved when assessing or advising on housing benefit claims from people who set up their small business and become ‘company directors’.

Further regional courses for this topic will be arranged for early 2018.

Click here for further details.


Dealing With Housing Benefit Claims Received From Claimants From Overseas

(2 Day Workshop - Only For In-House Training Workshops.)

This very comprehensive 2-day Workshop will enable attendees to cover in depth the benefit entitlement for people from throughout the world - both EEA and non-EEA Nationals.

Click here for further details.





In-House Workshops 


Please reserve your preferred dates for any in-house Workshop as soon as possible. Dates for our Trainers often need to be made 2-3 months in advance for some courses. Workshops designed specifically for LAs or RSLs are also available 'in-house'.


Book Online


You can use the Online Booking Form on this web site for any of our Workshops. Alternatively, you may complete and fax/post a paper Booking Form. The person making the booking should normally be notified by email within 48 hours of us receiving the form that the place(s) booked are confirmed. If you do not receive a confirmation email for your booking then please contact us to ensure that it has been received.


Further Information Required?


With our Trainers being constantly 'on the road' for either training or on consultancy projects it would be helpful if in the first instance you could send us an e-mail outlining your requirements to mail@ZebraTraining.co.uk so that we can give some thought to any 'tailoring' that may be required before discussing an in-house course programme with you. However, if you need to speak to someone in person then do please telephone or leave a message on our answering service so that the appropriate person to answer your query can call you back. 


Zebra Training Services Limited

P.O.Box 268, Wigan, WN5 8FQ

Tel:  (01942) 222078


e-Mail:  Mail@ZebraTraining.co.uk


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Zebra Training

Services Limited

P.O. Box 268

Wigan, WN5 8FQ


Tel: 01942 222078




Have YOU Got Your Eyes On All The Latest Housing Benefit & Welfare Reform Changes?


Welfare Reform & Universal Credit

Available 'in-house' for individual orgaisations - a very topical and popular selection of Workshops designed for either local authority HB staff or housing associations/other landlords.


In-House Training

Most of our Workshops can be organised to be presented at your own training venue. Please contact us with your requirements for any in-house courses you may require.


Book Online



Would you like some help with a particular HB case or HB issue, such as preparing a complex Appeal? Please email an outline of your needs and if we can assist then we will be pleased to provide information and costs for our consultancy services.  


If you wish to go on our HB Workshops e-Mailing List please send your email address to Mail@ZebraTraining.co.uk