Zebra Training Services

For All Your Housing Benefit, Council Tax, Universal Credit & Welfare Reform Training Needs

Zebra Training Services organises specialist Workshops on Housing Benefit, Council Tax, Welfare Reform & Universal Credit at centrally located hotel venues around the country throughout the year. We can also provide most of our Workshops 'in-house' just for your own staff members at your own training venue.



Our Next Regional Housing Benefit, Council Tax & Universal Credit Training Workshops...


An Introduction To Housing Benefit & Council Tax Reduction (2 Day Workshop)

Our very popular Workshop for people new to Housing Benefit or in need of a ‘refresher’ on the keyissues.

London - Tuesday & Wednesday, 16th & 17th May, 2017.  (5 places left!)

The Euston Thistle Hotel. Near to Euston railway station.

Please book early for this Workshop as it usually over-subscribes.


We are always pleased to offer this Workshop in either a 2, 3 or 4 day format 'in-house'.   

Click here for further details.


Housing Benefit Appeals In The First-Tier And Upper Tribunals

Our new and comprehensive ‘HB Appeals’ Workshop is aimed at both local authority Benefits staff and those representing claimants in HB appeals who prepare and/or present HB appeal cases. Delegates should have a reasonable knowledge of HB generally, but the content is suitable for both new and experienced staff involved in the appeals process.

Leeds – Thursday, 18th May, 2017.

City Centre Hotel Venues


Click here for further details.


Housing Benefit Overpayments - Good Practice, Minimising Debt & Maximising Subsidy

Many local authorities have realised that overpayments are an area that can cost them significant amounts of money. The “LA error” thresholds are a challenge both in-year and throughout the audit process. Increased prior year overpayments due to RTI and other initiatives are also increasing the local cost of HB, and with UC around the corner, this “legacy” debt will become even harder to recover. This Workshop will explore the legal position, look at the potential to reduce debt through positive, correct assessments, and will also confirm the best approach to maximise benefit subsidy. The practical advice offered will allow decisions to be made that are as beneficial as possible to both claimants and local authorities. An essential follow-up to initial benefit training, a vital refresher course for those already involved in benefits, and a springboard to better administration.

London – Tuesday, 27th June, 2017.

Birmingham – Thursday, 29th June, 2017.

City Centre Hotel Venues.


Click here for further details.


Housing Benefit For Owners (Directors) Of Small Private Companies

One of our most asked about areas of Housing Benefit has been how to calculate income and capital for claimants who work for a company in which they own a significant shareholding – namely people who have set up their own ‘limited company’ that is often just a small business enterprise run from home. This Workshop looks in detail specifically at the issues involved when assessing or advising on housing benefit claims from people who set up their small business and become ‘company directors’.

London – Tuesday, 4th July, 2017.

London – Wednesday, 6th September, 2017. (Extra Date).

City Centre Hotel Venues.


Click here for further details.


Housing Benefit & Supported Accommmodation

A guide to all the main Housing Benefit issues for both Accommodation Providers & Local Authorities. This workshop focuses on the most controversial and difficult aspects of Housing Benefit for people who live in supported accommodation: What exactly is a not-for-profit landlord; Is support provided by or on behalf of the landlord; Should the rent/licence charges be covered in full?  

London – Wednesday, 3rd May, 2017.

Leeds – Friday, 19th May, 2017.

City Centre Hotel Venues. 


Click here for further details.


Housing Benefit Entitlements For Students

Ask any HB assessor to name the types of case they find most difficult and “students” is sure to feature! This Training Workshop will give delegates a chance to catch up with the treatment of students in the HB scheme, including the correct calculation of current sources of student income.

Leeds – Tuesday, 27th June, 2017.

London – Wednesday, 5th July, 2017.

City Centre Hotel Venues. 


Click here for further details.


Means Tested Benefits & Social Housing For Applicants From The European Economic Area

This Workshop is suitable for people who need a working knowledge of how European claimants and their family members can access means-tested benefits and give appropriate advice to claimants without necessarily having to consult complex source material or compile legal submissions. Ideal for benefits assessors, social housing allocation officers, homelessness officers, income management and customer contact staff involved in benefits advice. (Including a helpful Desk Top Aid).

London – Tuesday, 2nd May, 2017.

City Centre Hotel Venue.


Click here for further details.


Universal Credit - From Gateway To Full Service

A Training Workshop which provides the very latest information about Universal Credit, looking at all the key issues and their impact on claimants, local authorities and social landlords.Whether you are a local authority preparing for implementation, a housing association looking at the impact on your organisation, or require a staff  training day to review practices and procedures and look at the latest developments, we can provide the training workshop needed. Our workshops provide the very latest information about Universal Credit, looking at all the key issues and their impact on claimants, local authorities and social landlords.

London – Thursday, 22nd June, 2017.

Leeds - June date to be confirmed.

City Centre Hotel Venue.


Click here for further details.


Dealing With Housing Benefit Claims Received From Claimants From Overseas (2 Day Workshop)

This very comprehensive 2-day Workshop will enable attendees to cover in more detail the benefit entitlement for people from throughout the world - both EEA and non-EEA nationals.


Click here for further details.



In-House Workshops 


Please reserve your preferred dates for any in-house Workshop as soon as possible. Dates for our Trainers often need to be made 2-3 months in advance for some courses. Workshops designed specifically for LAs or RSLs are also available 'in-house'.


Book Online


You can use the Online Booking Form on this web site for any of our Workshops. Alternatively, you may complete and fax/post a paper Booking Form. The person making the booking should normally be notified by email within 48 hours of us receiving the form that the place(s) booked are confirmed. If you do not receive a confirmation email for your booking then please contact us to ensure that it has been received.


Further Information Required?


With our Trainers being constantly 'on the road' for either training or on consultancy projects it would be helpful if in the first instance you could send us an e-mail outlining your requirements to mail@ZebraTraining.co.uk so that we can give some thought to any 'tailoring' that may be required before discussing an in-house course programme with you. However, if you need to speak to someone in person then do please telephone or leave a message on our answering service so that the appropriate person to answer your query can call you back. 


Zebra Training Services Limited

P.O.Box 268, Wigan, WN5 8FQ

Tel:  (01942) 222078


e-Mail:  Mail@ZebraTraining.co.uk


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Zebra Training

Services Limited

P.O. Box 268

Wigan, WN5 8FQ


Tel: 01942 222078




Have YOU Got Your Eyes On All The Latest Housing Benefit & Welfare Reform Changes?


Welfare Reform & Universal Credit

Available 'in-house' for individual orgaisations - a very topical and popular selection of Workshops designed for either local authority HB staff or housing associations/other landlords.


In-House Training

Most of our Workshops can be organised to be presented at your own training venue. Please contact us with your requirements for any in-house courses you may require.


Book Online



Would you like some help with a particular HB case or HB issue, such as preparing a complex Appeal? Please email an outline of your needs and if we can assist then we will be pleased to provide information and costs for our consultancy services.  


If you wish to go on our HB Workshops e-Mailing List please send your email address to Mail@ZebraTraining.co.uk